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Return and refund policy
- Delivery takes 3-5 working days.
- Fill in the form and one of our representatives will get back to you within 24 hours. Or you can contact our customer service at (16866).
- Requests should be made within 30 days of the delivery date.
- The returned Products should be in their original state and packaging (not opened or used).
- The refunds are made in the same payment method that was used in the sales transaction, if it's credit it will be refunded to the customer, and if it's cash, the customer will take the money from the nearest branch if he is in ( Alexandria, Cairo, PortSaid, Giza ) .. and if the customer in another governorate it will be refunded to his bank account.
- Customers may not request any refund if there is a difference in the product’s condition between the time of delivery and the time of return; unless they notify Bouri of any product damage within 24 hours from the time of delivery.
- Customers must also deliver all submitted invoices and any other free gifts or extra products if any.
- Refund requests shall exclude any delivery and return costs. ( except for any damaged products )
- The returns delivery fees are covered by the customers.
- In case of a return request there are two options: the first option is giving the product to the nearest branch and when it is examined we will inform the customer to come and collect the money ... second option is sending a courier to collect the product in its original packaging from the customer and when it comes to our warehouse in 3 to 5 working days, we will examine it and inform that his money is ready to be collected as mentioned before.
- In case of a change product request there are two options: the first option is giving the product to the nearest branch, the store will examine it and give the customer the needed product ... second option is sending a courier to collect the product in its original packaging from the customer and when it comes to our warehouse in 3 to 5 working days, we will examine it and deliver the desired product to the customer ( this process may take 10-15 days )
- Orders should be delivered within 2-5 days after confirming it, if the shipping company tried to contact the client and was unreachable, we will return the order.
*Any violation of the above-mentioned requirements shall grant Bouri the right to refuse to return the purchased product.*
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